Agent Operations Center: Real-time oversight and guidance for a hybrid workforce
Teams of human and AI Agents now shape interactions across every channel and stage of the customer journey.
To lead this hybrid workforce effectively, supervisors need a clearer way to maintain visibility, guide performance, and intervene at the right moments across every conversation.
In this session you'll see how Cresta's Agent Operations Center helps teams:
- Monitor live AI and human agent conversations in a single view
- Support agents with in-the-moment guidance or take over instantly in high-risk moments
- Introduce AI supervisor roles that strengthen governance and support responsible human-in-the-loop automation
You’ll leave with a clear view of how Agent Operations Center helps improve containment, preserve trust, and elevate customer experience across your contact center.
Register now to see the Agent Operations Center in action.
Speakers
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The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact
United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.
Introducing the Agent Operations Center
Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.
Agent Operations Center: Real-time oversight and guidance for a hybrid workforce
Join us to discover how Agent Operations Center helps improve containment, preserve trust, and elevate customer experience across your contact center.