Why Speech to Text Is the Hidden Engine Behind Contact Center AI Performance
In this guest post from Deepgram, learn about why speech to text is critical to the success of implementing AI in the contact center.
Technology
Build vs. Buy: How Cresta Engineered Its Own Customer Data Access Solution
Build vs. Buy: Which is the right choice for access management? Learn why Cresta's security team chose to build a custom customer data access solution instead of relying on third-party vendors.
Understanding Cresta’s Voice Platform – ML Services, Inference Graphs, and Real-Time Intelligence
Learn more about Cresta's voice platform's machine learning (ML) stack, exploring how inference graphs orchestrate model workflows, how customer-specific policies influence ML processing, and how Cresta delivers actionable insights in real-time.
Understanding Cresta’s Voice Platform – The Voice Stack
Read part two of our series focused on Cresta's voice platform, this time focusing on how the platform processes live audio streams through its voice stack and how business logic layers power real-time guidance for agents.
Understanding Cresta’s Voice Platform – Handling Incoming Traffic with Customer-Specific Subdomains
Learn about the technology behind Cresta's voice platform in this three-part series.
