Beyond the '0' Button: Building AI Agents That Customers Love
Join Cassie Kozyrkov, Google’s former Chief Decision Scientist, and Cresta for a candid conversation on what it takes to build AI that’s trusted, helpful, and enterprise-ready.
The Path to AI Maturity: Understanding the Levels of Augmentation and Automation
Join industry experts Russell Banzon, Chief Marketing Officer at Cresta, and Brook Lynch, Divisional Director & Principal Analyst at CCW Digital as we break down the journey from basic automation to intelligent workflow optimization, illustrating how AI when designed with people at the center, leads to smarter, more adaptive customer interactions.
Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives
The fourth episode in our AI Maturity Blueprint webinar series tackles the single most critical factor in AI success—executive support. You can have the right people, the right processes, and cutting-edge technology, but without leadership buy-in, even the best AI initiatives can stall.
Humans Still Matter (a lot) in CX, but AI Makes Them Better
Far too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in reality, AI shines best with a “both/and” approach, blending human expertise with advanced technology.
Predictions for AI in the Contact Center 2025
With 2025 fast approaching and AI poised to transform every facet of the contact center, the real question isn’t if things will change—but how. Predictions for AI in the Contact Center 2025 brings together top industry leaders to share bold forecasts for the year ahead, giving you a front-row seat to the future of customer experience.
From Today’s AI to Tomorrow’s Competitive Advantage: A Fireside Chat with Accenture’s Chief AI Officer
AI is reshaping the world as we know it—are you ready to embrace the change? Join us for a fireside chat that will shine a light on the future of AI and its impact on contact centers.
Survey Says: AI’s Influence on Agent Performance and Satisfaction
Join us for an insightful webinar where we unveil key findings from our latest report, based on a survey of 1,000 U.S. contact center agents, that reveals how AI is transforming their work environment.
Brinks, CarMax, and Cox: Shaping the future of the enterprise contact center with AI
Join three industry-leading Cresta customers, Brinks, CarMax, and Cox Communications, as they share every part of their journeys to transform their contact center operations with generative AI.
Four benchmarks every contact center leader should know in 2024
Join Cresta experts as they dive into how key metrics and the way they’re measured are changing in the contact center. You'll learn four key benchmarks that all contact center leaders should be tracking and how to drive success with your team.
How and why: Using real-time AI for agent empowerment
Join us for a data-driven conversation with guest speaker Christina McAllister, Senior Analyst at Forrester Research. We’ll explore how human-in-the-loop AI in the contact center can be used to unlock the full potential of every agent, with wide-ranging benefits to both CX and operational efficiency.
Unlocking growth: The role of generative AI in enabling service-to-sales transformation in contact centers
Unlock the power of service-to-sales transformation in contact centers with insights from Robin Gareiss and James Russell. Learn to assess readiness, leverage data, and implement actionable strategies. Join the webinar for key market trends and practical tips.
Reimagine coaching and QA with Cresta's cutting-edge generative AI
Explore the future of contact centers in our exclusive webinar! Discover Cresta's game-changing generative AI, transforming agent coaching, QA, and reshaping the industry. Hear real success stories and stay ahead of the revolution – reserve your spot now!
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