Fireside Chat: How CX Leaders Turn AI Hype into Reality
Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps.
Fireside Chat: AI Agents Customers Actually Like and CX Teams Trust
Join Cresta and AI thought leader, Steve Nouri, for a zero-hype chat on what it takes to deploy enterprise-ready AI agents in CX.
2026 CX Workforce Report
See how the CX workforce is evolving and what it means for your hiring plans, staffing model, and AI roadmap.
Meet Cresta: The Unified Platform for Human + AI Agents
See how leading brands are transforming customer experience and driving greater efficiency with Cresta, the unified platform for human and AI agents.
Debunking 3 AI Agent Myths in CX
New research reveals a gap between what businesses think customers want from AI agents and what customers actually prefer.
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Meet Cresta: Product Overview Session
See how Cresta helps the leading customer experiences drive AI transformation in an upcoming product overview session.
The Long-Running AI Agent for the CX Work No One Sees
See what's possible with Cresta Deputy Agent, the long-running AI agent for end-to-end workflow automation.
From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
What CX Orgs Must Get Right: Building a Human + AI Workforce
Tune into this fireside chat to hear no-hype predictions on how humans and AI agents will work together in CX — and what organizations must do now to prepare.
Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives
The fourth episode in our AI Maturity Blueprint webinar series tackles the single most critical factor in AI success—executive support. You can have the right people, the right processes, and cutting-edge technology, but without leadership buy-in, even the best AI initiatives can stall.
Humans Still Matter (a lot) in CX, but AI Makes Them Better
Far too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in reality, AI shines best with a “both/and” approach, blending human expertise with advanced technology.
Predictions for AI in the Contact Center 2025
With 2025 fast approaching and AI poised to transform every facet of the contact center, the real question isn’t if things will change—but how. Predictions for AI in the Contact Center 2025 brings together top industry leaders to share bold forecasts for the year ahead, giving you a front-row seat to the future of customer experience.
From Today’s AI to Tomorrow’s Competitive Advantage: A Fireside Chat with Accenture’s Chief AI Officer
AI is reshaping the world as we know it—are you ready to embrace the change? Join us for a fireside chat that will shine a light on the future of AI and its impact on contact centers.
Survey Says: AI’s Influence on Agent Performance and Satisfaction
Join us for an insightful webinar where we unveil key findings from our latest report, based on a survey of 1,000 U.S. contact center agents, that reveals how AI is transforming their work environment.
Brinks, CarMax, and Cox: Shaping the future of the enterprise contact center with AI
Join three industry-leading Cresta customers, Brinks, CarMax, and Cox Communications, as they share every part of their journeys to transform their contact center operations with generative AI.
Four benchmarks every contact center leader should know in 2024
Join Cresta experts as they dive into how key metrics and the way they’re measured are changing in the contact center. You'll learn four key benchmarks that all contact center leaders should be tracking and how to drive success with your team.
How and why: Using real-time AI for agent empowerment
Join us for a data-driven conversation with guest speaker Christina McAllister, Senior Analyst at Forrester Research. We’ll explore how human-in-the-loop AI in the contact center can be used to unlock the full potential of every agent, with wide-ranging benefits to both CX and operational efficiency.
Unlocking growth: The role of generative AI in enabling service-to-sales transformation in contact centers
Unlock the power of service-to-sales transformation in contact centers with insights from Robin Gareiss and James Russell. Learn to assess readiness, leverage data, and implement actionable strategies. Join the webinar for key market trends and practical tips.
Reimagine coaching and QA with Cresta's cutting-edge generative AI
Explore the future of contact centers in our exclusive webinar! Discover Cresta's game-changing generative AI, transforming agent coaching, QA, and reshaping the industry. Hear real success stories and stay ahead of the revolution – reserve your spot now!
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