Generative AI in the Contact Center – Seven...

Co-authored by Ping Wu, Tim Shi, Zayd Enam Five years ago, when the…

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4 ways Porsche is driving best-in-class customer experience

In case you missed it, last week Cresta Customer Success leader, Chris Reese,…

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Stop the revolving door: How to reduce attrition...

It’s no secret that one of the biggest challenges facing the contact center…

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Understanding Cresta’s real-time intelligence: 6 ways our generative...

Cresta customers love that our all-in-one AI-powered platform drives tangible results for them;…

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ChatGPT and Generative AI in the Enterprise

As contact centers migrate to the cloud, the need for transformative AI has…

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Cresta named 2022 Hot Vendor by Aragon Research

We are thrilled to share the news that Cresta has been named a…

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Banking on Loyalty: How to Build Differentiated CX...

Banking on Loyalty: How to Build Differentiated CX in Financial Services  Record high…

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How Short Staffed Airlines Can Turn an Impasse...

The last couple of years have been a bumpy ride for airlines. Demand…

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Cresta Achieves TISAX Compliance

TISAX and Cresta Today, Cresta is excited to announce that we’re expanding our…

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How The World of High-End Retail Has Changed...

Read the full report in our latest eBook, “Driving High-End Retail With AI,”…

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Why You Need Agent Assist for Your Contact...

Agent Assist as a Service for Contact Centers Real-Time Coaching Is Just the…

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5 Takeaways from CCW Vegas 2021

Cresta recently attended Customer Contact Week’s (CCW) annual conference in Las Vegas. After…

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3 Future-Forward Contact Center Performance Management Tips

Employee churn isn’t new — but today’s businesses are experiencing never-before-seen attrition levels….

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Contact Center AI: Fuel Lasting Success in Modern...

While continuous improvement isn’t a new concept, understanding how to apply it within…

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6 Reasons I Joined Cresta After Google

Over the past 13 years, I helped build two successful businesses at Google….

Ping Wu Read More

How Science Fiction Inspires Human-AI Collaboration at Cresta

Illustrations by Gary Yankovich Artificial intelligence is often imagined as a foil to…

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Former AT&T CEO, John Donovan, Joins Cresta’s Board

SAN FRANCISCO—January 6, 2021—Cresta, the leading real-time intelligence platform for customer conversations, announced…

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