Generative AI in the Contact Center – Seven...
Co-authored by Ping Wu, Tim Shi, Zayd Enam Five years ago, when the…
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4 ways Porsche is driving best-in-class customer experience
In case you missed it, last week Cresta Customer Success leader, Chris Reese,…
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Stop the revolving door: How to reduce attrition...
It’s no secret that one of the biggest challenges facing the contact center…
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Understanding Cresta’s real-time intelligence: 6 ways our generative...
Cresta customers love that our all-in-one AI-powered platform drives tangible results for them;…
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ChatGPT and Generative AI in the Enterprise
As contact centers migrate to the cloud, the need for transformative AI has…
Tim Shi Read More
Cresta named 2022 Hot Vendor by Aragon Research
We are thrilled to share the news that Cresta has been named a…
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Banking on Loyalty: How to Build Differentiated CX...
Banking on Loyalty: How to Build Differentiated CX in Financial Services Record high…
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How Short Staffed Airlines Can Turn an Impasse...
The last couple of years have been a bumpy ride for airlines. Demand…
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Cresta Achieves TISAX Compliance
TISAX and Cresta Today, Cresta is excited to announce that we’re expanding our…
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How The World of High-End Retail Has Changed...
Read the full report in our latest eBook, “Driving High-End Retail With AI,”…
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Why You Need Agent Assist for Your Contact...
Agent Assist as a Service for Contact Centers Real-Time Coaching Is Just the…
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5 Takeaways from CCW Vegas 2021
Cresta recently attended Customer Contact Week’s (CCW) annual conference in Las Vegas. After…
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3 Future-Forward Contact Center Performance Management Tips
Employee churn isn’t new — but today’s businesses are experiencing never-before-seen attrition levels….
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Contact Center AI: Fuel Lasting Success in Modern...
While continuous improvement isn’t a new concept, understanding how to apply it within…
Osman Javed Read More
6 Reasons I Joined Cresta After Google
Over the past 13 years, I helped build two successful businesses at Google….
Ping Wu Read More
How Science Fiction Inspires Human-AI Collaboration at Cresta
Illustrations by Gary Yankovich Artificial intelligence is often imagined as a foil to…
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Former AT&T CEO, John Donovan, Joins Cresta’s Board
SAN FRANCISCO—January 6, 2021—Cresta, the leading real-time intelligence platform for customer conversations, announced…
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