Generative AI in the Contact Center – Seven...
Co-authored by Ping Wu, Tim Shi, Zayd Enam Five years ago, when the…
Read MoreCo-authored by Ping Wu, Tim Shi, Zayd Enam Five years ago, when the…
Read MoreIn case you missed it, last week Cresta Customer Success leader, Chris Reese,…
Read MoreIt’s no secret that one of the biggest challenges facing the contact center…
Read MoreCresta customers love that our all-in-one AI-powered platform drives tangible results for them;…
Read MoreAs contact centers migrate to the cloud, the need for transformative AI has…
Tim Shi Read MoreWe are thrilled to share the news that Cresta has been named a…
Nicky Budd-Thanos Read MoreBanking on Loyalty: How to Build Differentiated CX in Financial Services Record high…
Cresta Team Read MoreThe last couple of years have been a bumpy ride for airlines. Demand…
Cresta Team Read MoreTISAX and Cresta Today, Cresta is excited to announce that we’re expanding our…
Cresta Team Read MoreRead the full report in our latest eBook, “Driving High-End Retail With AI,”…
Read MoreAgent Assist as a Service for Contact Centers Real-Time Coaching Is Just the…
Jim Lundy Read MoreCresta recently attended Customer Contact Week’s (CCW) annual conference in Las Vegas. After…
Cresta Team Read MoreEmployee churn isn’t new — but today’s businesses are experiencing never-before-seen attrition levels….
Cresta Team Read MoreWhile continuous improvement isn’t a new concept, understanding how to apply it within…
Osman Javed Read MoreOver the past 13 years, I helped build two successful businesses at Google….
Ping Wu Read MoreIllustrations by Gary Yankovich Artificial intelligence is often imagined as a foil to…
Jessica Zhao Read MoreSAN FRANCISCO—January 6, 2021—Cresta, the leading real-time intelligence platform for customer conversations, announced…
Nathan Sikes Read More