Blog - Company News
Introducing WAVE: Cresta’s Flagship Conference for the Future of AI-Driven CX
Introducing Cresta's inaugural flagship event, WAVE, where we're bringing the brightest minds in AI and customer experience together to learn, grow, and innovate.
Cresta’s AI Agent is Omnichannel: Seamless Conversations, Anytime, Anywhere
Cresta AI Agent introduces omnichannel capabilities across voice and digital, enabling unmatched continuity and customer experience.
Cresta Named a Leader and “…a Force To Be Reckoned With” in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025
We are thrilled to announce that Cresta has been named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025. The report evaluated “the 10 providers that matter most and how they stack up” across 29 different criteria.
Optimum Partners with Cresta to Drive AI-Powered Sales Conversions and Revenue Growth
Learn why Optimum chose Cresta to drive their AI-powered sales, transforming their business and the customer experience.
Introducing Conversation Intelligence for AI Agents
Cresta launches Conversation Intelligence for AI Agent, allowing businesses to manage, understand, and continuously optimize AI Agents alongside human agents—on the same criteria, with the same AI-driven insight tools.
We’re Going Global! Cresta Expands to APAC and EMEA
Learn about how Cresta is expanding globally into APAC and EMEA, with an office in Melbourne and another coming soon in London.
Cresta Crew: Stacy Osorio, Director of Customer Success
Meet Stacy Osorio, Director of Customer Success at Cresta, and passionate about helping our customers with their AI journey
Cresta Is Now on Google Cloud Marketplace – Making AI for Contact Centers Easier Than Ever
Cresta is now available on the Google Cloud Marketplace with deployment on Google Cloud Platform - learn what this means for contact centers.
Leadership Spotlight: Meet Andrew Cannington, Cresta’s New GM in APAC
Meet Andrew Carrington, Cresta's new GM of APAC, as he gives insight into his plans to expand our global footprint and help more businesses unlock the full potential of AI-powered customer experience.
Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent
Hear from Phil Kolterman, CIO of Brinks Home, on his experience deploying an AI agent with his team and their many learnings along the way.
Cresta Crew: Yige Li, Director of Solution Consulting for US East
Meet Yige Li, our newest Crestan and new Director of Solution Consulting, who joins the team from Observe.ai. Hear why he's joined Cresta, what the market is getting wrong, and what he thinks about humans + AI.
Introducing AI Analyst: Business Insights Delivered in Minutes
Introducing AI Analyst, Cresta's newest tool to analyze all customer conversations - and then give you in-depth business insights - based on your natural language questions - in minutes, not months.
Cresta Secures First ISO 42001 Certification in Contact Center AI Space
Cresta Raises $125M to Create the Unified Platform for Human and Virtual Agents
Learn about Cresta's $125M Series D round of funding and the opportunity it gives us to double down on the work we’re already doing and rapidly deliver more value to our customers.
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