Blog - Company News

Cresta Is Now on Google Cloud Marketplace – Making AI for Contact Centers Easier Than Ever

Cresta is now available on the Google Cloud Marketplace with deployment on Google Cloud Platform - learn what this means for contact centers.

Leadership Spotlight: Meet Andrew Cannington, Cresta’s New GM in APAC

Meet Andrew Carrington, Cresta's new GM of APAC, as he gives insight into his plans to expand our global footprint and help more businesses unlock the full potential of AI-powered customer experience.

Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

Hear from Phil Kolterman, CIO of Brinks Home, on his experience deploying an AI agent with his team and their many learnings along the way.

Cresta Crew: Yige Li, Director of Solution Consulting for US East

Meet Yige Li, our newest Crestan and new Director of Solution Consulting, who joins the team from Observe.ai. Hear why he's joined Cresta, what the market is getting wrong, and what he thinks about humans + AI.

Introducing AI Analyst: Business Insights Delivered in Minutes

Introducing AI Analyst, Cresta's newest tool to analyze all customer conversations - and then give you in-depth business insights - based on your natural language questions - in minutes, not months.

Cresta Secures First ISO 42001 Certification in Contact Center AI Space

Cresta Raises $125M to Create the Unified Platform for Human and Virtual Agents

Learn about Cresta's $125M Series D round of funding and the opportunity it gives us to double down on the work we’re already doing and rapidly deliver more value to our customers.

Cresta Crew: Sai Vivek, Field Chief Technology Officer

Meet Cresta's new Field CTO, Sai Vivek, and learn what drew him to join Cresta from his experience at Google and Verizon.

Announcing Cresta Voice Virtual Agent: What Sets It Apart & What the Market Is Getting Wrong

Discover how Cresta Voice Virtual Agent is redefining customer experience. Learn how we combine generative AI with human-centric design to handle complex workflows, unlock new revenue, and elevate every interaction.

Building modern security teams: What makes Cresta different

Hear from Cresta's Head of Security & Compliance on how modern security teams are evolving, and how Cresta's approach is different.

Cresta Crew: Rachel Bloch, Conversational AI Designer

In this installment of Cresta Crew, we shine a spotlight on Rachel Bloch, Conversational AI Designer at Cresta, and learn what that means, what a day in the life looks like for her, and what trends she foresees for AI in the contact center.

Recap: Cresta at CCW 2024

Join us in a recap of our exhilarating week at CCW 2024 - hear about the customer sessions at our booth, many demos, and more!

Cresta named a Leader and an “innovation juggernaut” in real-time revenue execution

Learn why Forrester has named Cresta a leader and innovation juggernaut in the Forrester Wave: Real Time Revenue Execution, Q2 2024

Cresta Crew: Rich Wang, Vice President of Professional Services

Meet Rich Wang, Director of Professional Services at Cresta. Learn what a day in the life looks like for him, how he approaches customer success, and why he chose Cresta.

Cresta leadership update: Welcoming Russell Banzon as new Chief Marketing Officer

Cresta leadership update: Please join us in welcoming Russell Banzon, new Chief Marketing Officer, to the Cresta team.