UPCOMING WEBINAR
Dive into the heart of enterprise communications with Cresta and EM360! This exclusive webinar features insights from Analyst Jon Arnold and Tim Shi, Co-Founder and CTO of Cresta. Explore innovative revenue strategies, exceptional user experiences, and the hottest opportunities in the contact center industry.
Discover the transformative power of generative AI in business and communication. Join us in this EM360 Podcast episode as Analyst Jon Arnold, Tech Thought Leader, discusses with Scott Kolman, CMO at Cresta, how AI is reshaping contact centers, overcoming challenges, and propelling successful communication strategies."
Join Cresta’s CMO, Scott Kolman, and Forrester’s Research Director, Seth Marrs for an exclusive and groundbreaking webinar that delves into the transformative world of generative AI and its profound influence on modern contact centers.
We analyzed over 6 million conversations to explore key selling behaviors and the importance of a tailored, three-step approach that not only closes the sales performance gap, but drives successful outcomes. Watch this webinar to learn more!
Join Cresta CTO, Tim Shi, Cresta VP of Marketing, Scott Kolman and John Donovan, former CEO of AT&T Communications, for a webinar on how public language models and private custom data models differ, coexist, and transform the enterprise.
In this webinar from Thursday, June 15th, 2023, Cresta's VP of Marketing, Scott Kolman, and Metrigy's CEO & Principal Analyst, Robin Gareiss discussed the key findings of a recent study done by Metrigy with more than 600 companies to understand how they use advanced technologies for better customer interactions.
Join us for a webinar on the critical role of a post-call solution in increasing agent effectiveness and driving business success. Learn how it can bridge performance gaps, provide insights, and ensure consistency through real-time coaching.
Discover how sales leaders in various industries are pivoting towards revenue generation, the best practices they have adopted, and the universal challenges they face. Whether you're a seasoned sales leader or new to the field, register now to secure your spot and explore the future of revenue-generating contact centers.
ChatGPT, a cutting-edge Generative AI model, is transforming contact centers as they migrate to the cloud. Cresta, a leader in the field, invites you to join their discussion on how this technology can be deployed effectively, its impact on the future of contact centers, and its human implications.
Learn how Porsche is using AI to drive customer experience in an exclusive webinar with Porsche North America's Manager of Customer Care and Cresta AI's Customer Success Leader. Discover how to enhance your customer experience with AI by registering now.
Join Cresta’s VP of Marketing, Scott Kolman, as he dissects the CCW study and walks through why it’s so critical to equip your contact center with real-time intelligence - and how to get there.
Join Cresta’s VP of WW Sales, Matthew Mulqueen and VP of Marketing, Scott Kolman, as they talk about the challenges facing Sales teams today and steps sales teams can take to elevate sales team performance.
Join Cresta Product Manager, Jessica Zhao, for a complete overview of Cresta Opera and its easy to use, powerful capabilities to supercharge your contact center with automated coaching, immediate visibility, and self-serve management.
Join this webinar to learn how Cresta’s Real-Time Auto Summarization & Note Taking automates away tedious tasks like post-call work so that agents can provide better service and move through calls more efficiently.
Join Cresta’s Product Team to learn how our Summer 2022 Release enables modern contact centers to move from insight to action and usher in a new era of contact center productivity while delivering a faster and better customer experience.
Join Cresta's Shannon Hitson and Brittany Bell as they discuss five tips that are empowering organizations to prioritize their initiatives, improve customer experiences, and recession-proof their business.
Retailers must rethink their contact center strategy to support the new normal of omnichannel selling by incorporating new technologies. Listen to the webinar to learn more.
The contact center is the front door of your business and the relationship between your customer and your agent has never been more important.
We are seeing a shift in the role customer care teams play across the customer journey. Care teams are shepherds of customer experience and are fast becoming the key to unlocking top-line growth.
