We’re Going Global! Cresta Expands to APAC and EMEA
Learn about how Cresta is expanding globally into APAC and EMEA, with an office in Melbourne and another coming soon in London.
Company News
Cresta Is Now on Google Cloud Marketplace – Making AI for Contact Centers Easier Than Ever
Cresta is now available on the Google Cloud Marketplace with deployment on Google Cloud Platform - learn what this means for contact centers.
Leadership Spotlight: Meet Andrew Cannington, Cresta’s New GM in APAC
Meet Andrew Carrington, Cresta's new GM of APAC, as he gives insight into his plans to expand our global footprint and help more businesses unlock the full potential of AI-powered customer experience.
How Brinks Home is Redefining Automation with Cresta AI Agent
Discover how Cresta AI Agent is transforming contact centers with intelligent automation, and learn how Brinks Home leverages AI Agent to drive automation, improve customer satisfaction, and empower human agents.
Introducing AI Analyst: Business Insights Delivered in Minutes
Introducing AI Analyst, Cresta's newest tool to analyze all customer conversations - and then give you in-depth business insights - based on your natural language questions - in minutes, not months.
Cresta Raises $125M to Create the Unified Platform for Human and Virtual Agents
Learn about Cresta's $125M Series D round of funding and the opportunity it gives us to double down on the work we’re already doing and rapidly deliver more value to our customers.
Why Driving Down Average Handle Time is Costing You Money
We analyzed tens of thousands of conversations across Travel, Hospitality, and Financial Services to better understand AHT benchmarks in contact centers across three different industries - Travel, Hospitality, and Financial Services - and to explore how AHT impacts and intersects with revenue.
Cresta named a Leader and an “innovation juggernaut” in real-time revenue execution
Learn why Forrester has named Cresta a leader and innovation juggernaut in the Forrester Wave: Real Time Revenue Execution, Q2 2024
Cresta leadership update: Welcoming Russell Banzon as new Chief Marketing Officer
Cresta leadership update: Please join us in welcoming Russell Banzon, new Chief Marketing Officer, to the Cresta team.
Cresta named to the Forbes AI 50 List of Top Artificial Intelligence Companies of 2024
Learn why Cresta has been recognized for the 3rd time on the Forbes AI 50 list of top artificial intelligence companies
Introducing our Spring ‘24 release: Unlocking unprecedented levels of performance and agent efficiency
Get the details on Cresta's 2024 spring release, full of new advancements that are built to drive powerful business outcomes & agent efficiency.
Cresta wins the 2024 Business Intelligence Group AI Excellence Award
Learn why Cresta is recognized by Business Intelligence Group for delivering innovative knowledge management solutions to its customers
Cresta named ‘Rising Star Organization’ by CX Awards
Read on to learn why Cresta has been recognized as a 'Rising Star Organization' by the 2024 CX Awards, which recognizes CX tech innovation.
Cresta named Five9 VoiceStream Innovation Partner of the Year Award for second consecutive year
Learn why Cresta has been awarded Five9's VoiceStream Innovation Partner of the Year for the second year in a row, and what our winning partnership looks like for joint customers.
Cresta recognized as Leader in The Aragon Research Globe for Coaching
Coaching is a long-established best practice for managers hoping to drive agent performance, but traditional coaching is time consuming and labor intensive, making it difficult for supervisors to effectively coach even a small team of agents — let alone scale coaching to entire contact centers.
Cresta Named ‘Strong Performer’ in Conversational Intelligence
Cresta has been named a ‘Strong Performer’ in The Forrester Wave™: Conversational Intelligence for Customer Support, Q3 2023
Recap: Cresta at CCW 2023
Cresta participated in CCW 2023, learning and educating attendees on how our generative AI-powered products transform the contact center.
Cresta Leadership Update
Read on for an update from Cresta's leadership on what's to come in Cresta's bright future.
Cresta Expands Generative AI Solutions for the Contact Center
Learn about the latest solutions and enhancements to Cresta's real-time intelligence platform, powered by generative AI.
Five9 Names Cresta VoiceStream Innovation Partner of the Year
Cresta has been named VoiceStream Innovation Partner of the Year by Five9, a leading provider of the intelligent cloud contact center.
Aragon Research Names Cresta as an Innovator for Conversational AI
Aragon Research, Inc has released their latest report, Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report, listing Cresta in the “Innovator” section. The report is the first of its kind as it specifically focuses on conversational AI capabilities and solutions targeted to the contact center.
Cresta Named 2022 Hot Vendor by Aragon Research
Aragon Research’s Hot Vendor Awards are a yearly opportunity to select and recognize companies across different markets that are ‘noteworthy, visionary, and innovative.’ Cresta has been specifically recognized in the category of AI for the Contact Center.
Cresta and Five9: Teaming up to create the Intelligent Contact Center
Cresta and Five9: Teaming up to create the Intelligent Contact Center
Announcing Our Summer ’22 Release – Powering Insight to Action
The Cresta Summer 2022 Release: An all-in-one AI platform for the modern contact center that makes it easy to go from insight to action in no time.
Introducing Automatic Summarization
After Call Work is one of the biggest time wasters in the modern Contact Center. Agents spend a whopping ⅓ of call time on post-call activities...
Cresta Achieves TISAX Compliance
Today, Cresta is excited to announce that we’re expanding our security compliance footprint with our recent achievement of TISAX compliance.
Introducing Coaching Plans and Scorecards
Introducing Cresta's Coaching Plans and Scorecards, a contact center's home for coaching and scoring. Managers can score conversations, monitor agent performance over time, and create data-backed coaching plans, all through a single console.
Cresta’s Commitment to Security with GitHub
Security of the Cresta platform is a core part of our strategy and competitive advantage. Cresta leverages GitHub in our software supply chain to ship secure code and cultivate a culture of security at Cresta.
Series C: The Contact Center is the Front Door of Your Business
Cresta announces its Series C funding of $80M at a $1.6B valuation. Cresta also discusses why the contact center is now the front door of your business, critical for customer experience.
Cresta’s Commitment to HIPAA
Cresta furthers its commitment to security and privacy through the support for HIPAA compliance.
How Cresta Understands Conversations
Learn the different methods Cresta's AI uses to understand the complexities of human conversation.
5 Takeaways from CCW Vegas 2021
Hear Cresta's five observations about the contact center industry following this year's CCW Vegas Conference.
6 Reasons I Joined Cresta After Google
I was very impressed with what the Cresta team had accomplished and was also intrigued by the direct impact I can make on the company's top and bottom line.
Cresta’s Summer ’21 Release
Taking Customer Care from a cost center to a value center
Investing in Cresta: Supercharging Agents in Real-Time
Facebook LinkedIn Twitter Nailing customer experience is tough. Every conversation, across every channel, counts. And while much in our lives has changed since the 1960s, the site of these customer conversations has not: the contact center.
A Letter From the Founders
At Cresta, we’re on a mission to enable everyone to be 100x as effective at work. And today, we’re excited to announce our $50M Series B round of funding.
Announcing Cresta for Voice
Bringing Cresta's Real-time Expertise AI to phone-based sales and service teams.
Cresta’s Spring Release
We’re excited to share our Spring 2021 Release: The Sound of Expertise.
Expertise From Chat Bot to Agent: An End-to-End Chat Solution
Create a seamless customer experience that passes customers from expert chat bot to expert agent.
Enterprise-Grade Security and Monitoring
Learn more about Cresta’s compliance and security capabilities, including SOC2 Type II and SSO.
Spring Launch: But Wait, There’s More!
Cresta's Spring Launch is packed with new features and improvements to drive customer value and make our users happy.
Maximizing Contact Center Productivity
Contact centers are operationally-complex and offer no shortage of challenges for managers and front-line workers.
Improve Your Net Promoter Score with Cresta
Call centers have been flooded with an unprecedented amount of call volume since the beginning of the pandemic as customer
How We Reduced Our Labeling Cost by 10x
How we reduced our labeling cost and efforts by over 10x, while continuously pushing our accuracy benchmarks forward
