Five9 Names Cresta VoiceStream Innovation Partner of the...
We’re excited to share the news that Five9, a leading provider of the…
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Aragon Research names Cresta as Innovator in report...
Aragon Research, Inc has released their latest report, Aragon Research Globe for Conversational…
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Cresta named 2022 Hot Vendor by Aragon Research
We are thrilled to share the news that Cresta has been named a…
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Cresta and Five9: Teaming up to create the...
Cresta and Five9: Teaming up to create the Intelligent Contact Center Combining The…
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Announcing Our Summer ’22 Release – Powering Insight...
Want to see these features live? Register for our Summer 2022 Release Live…
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Introducing Automatic Summarization
Cresta Agent Assist just got even better: Introducing Automatic Summarization After Call Work…
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Cresta Achieves TISAX Compliance
TISAX and Cresta Today, Cresta is excited to announce that we’re expanding our…
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Introducing Coaching Plans and Scorecards
Coaching and quality assurance (QA) programs are often top priorities for contact centers…
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Cresta’s Commitment to Security with GitHub
The contact center is the front door of today’s businesses. Whether it’s buying…
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Series C Announcement: The Contact Center is the...
Real-Time Intelligence for the Contact Center Delivers Better Customer Experience Today we announced our…
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Cresta’s Commitment to HIPAA
Cresta furthers its commitment to security and privacy through the support for HIPAA…
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How Cresta Understands Conversations
Artificial intelligence (AI) has become a critical component of the modern contact center….
Osman Javed Read More
5 Takeaways from CCW Vegas 2021
Cresta recently attended Customer Contact Week’s (CCW) annual conference in Las Vegas. After…
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6 Reasons I Joined Cresta After Google
Over the past 13 years, I helped build two successful businesses at Google….
Ping Wu Read More
Cresta’s Summer ’21 Release
Special thank you to Cresta’s Care Squad – Saurabh Misra, Michael Wang, Paul…
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Investing in Cresta: Supercharging Agents in Real-Time
Nailing customer experience is tough. Every conversation, across every channel, counts. And while…
Carl Eschenbach · Kais Khimji · Ben Horowitz Read More
A Letter From The Founders
At Cresta, we’re on a mission to enable everyone to be 100x as…
S. Zayd Enam · Tim Shi · Sebastian Thrun Read More
Announcing Cresta for Voice
We are excited to announce Cresta for Voice and bring Cresta’s Real-time Expertise…
Tim Shi · Osman Javed Read More
Cresta’s Spring Release
We’re excited to share our Spring 2021 Release: The Sound of Expertise.Today, we’re…
Osman Javed Read More
Expertise From Chat Bot to Agent: An End-to-End...
The Status Quo: In speaking with the world’s leading brands, it became clear…
Andrew Lim Read More
Enterprise-Grade Security and Monitoring
tl;dr Cresta has SOC-2 Type 2 security compliance with no findings. Cresta can…
J. Matt Peterson Read More
Spring Launch: But wait, there’s more!
Cresta’s Spring Launch is packed with new features and improvements to drive customer…
Lars Mennen Read More
Maximizing Contact Center Productivity
Contact centers are operationally-complex and offer no shortage of challenges for managers and…
Nathan Sikes Read More
Improve Your NPS with Cresta
Call centers have been flooded with an unprecedented amount of call volume since…
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How We Reduced Our Labeling Cost by 10x
At Cresta, we are democratizing expertise for sales and support teams by making…
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Cresta joins AWS Contact Center Intelligence (CCI) Partner...
SAN FRANCISCO, January 12, 2021 — Cresta, the real-time intelligence platform for customer…
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Former AT&T CEO, John Donovan, Joins Cresta’s Board
SAN FRANCISCO—January 6, 2021—Cresta, the leading real-time intelligence platform for customer conversations, announced…
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Announcing Cresta for Customer Service
Today, we’re excited to announce our latest offering, Cresta for Customer Service. Cresta…
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Cresta: A System of Record for Expertise
Think about the last time you taught someone something difficult. Did you just…
Tim Shi Read More
Experts On Day One
Becoming an expert is difficult. We spent years in our PhD programs sitting…
S. Zayd Enam · Tim Shi · Sebastian Thrun Read More