State of the Virtual Agent: How do Americans...
Unsurprisingly, the way that customers engage with the businesses they frequent has changed…
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Generative AI in the Contact Center – Seven...
Co-authored by Ping Wu, Tim Shi, Zayd Enam Five years ago, when the…
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4 ways Porsche is driving best-in-class customer experience
In case you missed it, last week Cresta Customer Success leader, Chris Reese,…
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Understanding Cresta’s real-time intelligence: 6 ways our generative...
Cresta customers love that our all-in-one AI-powered platform drives tangible results for them;…
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ChatGPT and Generative AI in the Enterprise
As contact centers migrate to the cloud, the need for transformative AI has…
Tim Shi Read More
Aragon Research names Cresta as Innovator in report...
Aragon Research, Inc has released their latest report, Aragon Research Globe for Conversational…
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Cresta and Five9: Teaming up to create the...
Cresta and Five9: Teaming up to create the Intelligent Contact Center Combining The…
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Announcing Our Summer ’22 Release – Powering Insight...
Want to see these features live? Register for our Summer 2022 Release Live…
Cresta Team Read More
Introducing Automatic Summarization
Cresta Agent Assist just got even better: Introducing Automatic Summarization After Call Work…
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Why You Need Agent Assist for Your Contact...
Agent Assist as a Service for Contact Centers Real-Time Coaching Is Just the…
Jim Lundy Read More
How Cresta Understands Conversations
Artificial intelligence (AI) has become a critical component of the modern contact center….
Osman Javed Read More
3 Compounding Benefits of AI-Driven, Real-Time Coaching
“Through using this real-time AI, the organization is learning from all the conversations…
Cresta Team Read More
Scale for Success with Real-Time Customer Service AI
In contemporary marketing, the phrase “at scale” usually means big or more. But…
Osman Javed Read More
Contact Center AI: Fuel Lasting Success in Modern...
While continuous improvement isn’t a new concept, understanding how to apply it within…
Osman Javed Read More
What is Conversational AI? And How Does it...
What is conversational AI? Dr. Linda Sapadin, writing for PsychCentral, provides a wonderful…
Osman Javed Read More
Why Contact Center AI is a Big Deal...
For customer-focused brands, the stakes for getting things right with customers were high…
Michael Parker Read More
GraphQL for the React Redux Developer
Overview GraphQL is a popular API query language for clients to access data…
Jerry Cheong Read More
How Science Fiction Inspires Human-AI Collaboration at Cresta
Illustrations by Gary Yankovich Artificial intelligence is often imagined as a foil to…
Jessica Zhao Read More
Moving the Middle: An Innovative Approach to Closing...
Every organization suffers from a performance gap between its top employees and the…
James Purvis Read More
Investing in Cresta: Supercharging Agents in Real-Time
Nailing customer experience is tough. Every conversation, across every channel, counts. And while…
Carl Eschenbach · Kais Khimji · Ben Horowitz Read More
Action Directed GPT-2
At Cresta, we empower sales and support agents that talk to their customers…
Saurabh Misra Read More
3 Keys for Creating Understandable AI Product Experiences
AI-powered products are more prevalent than ever before: automatically organizing your photos, driving…
Devin Liu Read More
Cresta: A System of Record for Expertise
Think about the last time you taught someone something difficult. Did you just…
Tim Shi Read More