Three ways AI supercharges your contact center

Before the Thanksgiving holiday, we hosted a webinar to show a deep dive…

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Cresta and Five9: Teaming up to create the...

Cresta and Five9: Teaming up to create the Intelligent Contact Center Combining The…

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Announcing Our Summer ’22 Release – Powering Insight...

Want to see these features live? Register for our Summer 2022 Release Live…

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Introducing Automatic Summarization

Cresta Agent Assist just got even better: Introducing Automatic Summarization After Call Work…

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Agent Workflow

Simplifying The Agent Workflow

Cresta Agent Assist just got even better: Introducing Omni Search and Guided Workflows. …

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Introducing Coaching Plans and Scorecards

Coaching and quality assurance (QA) programs are often top priorities for contact centers…

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How Cresta Understands Conversations

Artificial intelligence (AI) has become a critical component of the modern contact center….

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Demo Day: Cresta’s Platform – Auth, APIs, and...

As Cresta scales its engineering org, a key driver for delivering business impact…

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Cresta’s Summer ’21 Release

Special thank you to Cresta’s Care Squad – Saurabh Misra, Michael Wang, Paul…

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Announcing Cresta for Voice

We are excited to announce Cresta for Voice and bring Cresta’s Real-time Expertise…

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Cresta’s Spring Release

We’re excited to share our Spring 2021 Release: The Sound of Expertise.Today, we’re…

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Expertise From Chat Bot to Agent: An End-to-End...

The Status Quo: In speaking with the world’s leading brands, it became clear…

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Enterprise-Grade Security and Monitoring

tl;dr Cresta has SOC-2 Type 2 security compliance with no findings. Cresta can…

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Spring Launch: But wait, there’s more!

Cresta’s Spring Launch is packed with new features and improvements to drive customer…

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LabelingCoverImage

How We Reduced Our Labeling Cost by 10x

At Cresta, we are democratizing expertise for sales and support teams by making…

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Action-Directed Language Model

Action Directed GPT-2

At Cresta, we empower sales and support agents that talk to their customers…

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Announcing Cresta for Customer Service

Today, we’re excited to announce our latest offering, Cresta for Customer Service. Cresta…

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3 Keys for Creating Understandable AI Product Experiences

AI-powered products are more prevalent than ever before: automatically organizing your photos, driving…

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So You’ve Moved to a Virtual Contact Center....

Curious to know how your virtual contact center strategy is faring? We asked…

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