Cresta WAVE is coming to Dallas November 12-14, 2025! Request your invitation to attend this exclusive event – Cresta WAVE 2025
Cresta launches Conversation Intelligence for AI Agent, allowing businesses to manage, understand, and continuously optimize AI Agents alongside human agents—on the same criteria, with the same AI-driven insight tools.
Get the details on Cresta's 2024 spring release, full of new advancements that are built to drive powerful business outcomes & agent efficiency.
Our Fall 2023 Release leverages state-of-the-art generative AI to transform contact center operations with enhancements to Knowledge Assist, Outcome Insights, and Opera.
Learn more about Cresta's Post-Call solution, which increases agent effectiveness through outcome-oriented coaching and business insights.
Learn about the latest solutions and enhancements to Cresta's real-time intelligence platform, powered by generative AI.
Learn how Cresta brings no-code Artificial Intelligence to the contact center, making agents into top performers and supercharging revenue.
Cresta and Five9: Teaming up to create the Intelligent Contact Center
The Cresta Summer 2022 Release: An all-in-one AI platform for the modern contact center that makes it easy to go from insight to action in no time.
After Call Work is one of the biggest time wasters in the modern Contact Center. Agents spend a whopping ⅓ of call time on post-call activities...
Introducing Omni Search and Guided Workflows. Now agents have everything they need to be a top performer on day one. No more searching for answers and workflows across knowledge bases.
Introducing Cresta's Coaching Plans and Scorecards, a contact center's home for coaching and scoring. Managers can score conversations, monitor agent performance over time, and create data-backed coaching plans, all through a single console.
Learn the different methods Cresta's AI uses to understand the complexities of human conversation.
Cresta's path to a robust API layer that allows us to support our 1st party usage and potential future 3rd party usage
Taking Customer Care from a cost center to a value center
Bringing Cresta's Real-time Expertise AI to phone-based sales and service teams.
We’re excited to share our Spring 2021 Release: The Sound of Expertise.
Create a seamless customer experience that passes customers from expert chat bot to expert agent.
Learn more about Cresta’s compliance and security capabilities, including SOC2 Type II and SSO.
Cresta's Spring Launch is packed with new features and improvements to drive customer value and make our users happy.
How we reduced our labeling cost and efforts by over 10x, while continuously pushing our accuracy benchmarks forward
How we made a new controllable language model to make chat agents more effective by making them follow best actions.
Real-Time Assistance and Conversational Insights for Customer Service Teams
AI-powered products are more prevalent than ever before: automatically organizing your photos, driving a car without any human input, and helping you craft a perfect email.
Curious to know how your virtual contact center strategy is faring? We asked a panel of ex...
