State of the Virtual Agent: How do Americans...
Unsurprisingly, the way that customers engage with the businesses they frequent has changed…
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Generative AI in the Contact Center – Seven...
Co-authored by Ping Wu, Tim Shi, Zayd Enam Five years ago, when the…
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4 ways Porsche is driving best-in-class customer experience
In case you missed it, last week Cresta Customer Success leader, Chris Reese,…
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Stop the revolving door: How to reduce attrition...
It’s no secret that one of the biggest challenges facing the contact center…
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Understanding Cresta’s real-time intelligence: 6 ways our generative...
Cresta customers love that our all-in-one AI-powered platform drives tangible results for them;…
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Why personalization is central to the smart contact...
Last week, we hosted a webinar, Making Your Contact Center a Smart Contact…
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ChatGPT and Generative AI in the Enterprise
As contact centers migrate to the cloud, the need for transformative AI has…
Tim Shi Read More
Five9 Names Cresta VoiceStream Innovation Partner of the...
We’re excited to share the news that Five9, a leading provider of the…
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Aragon Research names Cresta as Innovator in report...
Aragon Research, Inc has released their latest report, Aragon Research Globe for Conversational…
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4 trends shaping contact centers in the insurance...
Did you know that contact centers have seen a 300% increase in call…
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4 Sales Behaviors Proven to Increase Revenue and...
Just before the holidays, Cresta’s CMO, Scott Kolman and VP of Sales, Matt…
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Case Study: Fortune 500 insurance company drives 7%...
Headquartered in the US, this Fortune 500 insurance and financial services company has…
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Cresta named 2022 Hot Vendor by Aragon Research
We are thrilled to share the news that Cresta has been named a…
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Three ways AI supercharges your contact center
Before the Thanksgiving holiday, we hosted a webinar to show a deep dive…
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Banking on Loyalty: How to Build Differentiated CX...
Banking on Loyalty: How to Build Differentiated CX in Financial Services Record high…
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A Three-Phased Guide to Happier Agents
Customer service is a demanding profession. That’s not exactly a revelation — contact…
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How Short Staffed Airlines Can Turn an Impasse...
The last couple of years have been a bumpy ride for airlines. Demand…
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How Cox and Cresta Partner to Increase Revenue...
Case Study: How Cox and Cresta Partner to Increase Revenue and Transform the…
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Cresta and Five9: Teaming up to create the...
Cresta and Five9: Teaming up to create the Intelligent Contact Center Combining The…
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Announcing Our Summer ’22 Release – Powering Insight...
Want to see these features live? Register for our Summer 2022 Release Live…
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Introducing Automatic Summarization
Cresta Agent Assist just got even better: Introducing Automatic Summarization After Call Work…
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Cresta Achieves TISAX Compliance
TISAX and Cresta Today, Cresta is excited to announce that we’re expanding our…
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Simplifying The Agent Workflow
Cresta Agent Assist just got even better: Introducing Omni Search and Guided Workflows. …
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The 15 Critical Contact Center KPIs to Track
Most successful organizations track key performance indicators (KPIs) to make informed business decisions….
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How The World of High-End Retail Has Changed...
Read the full report in our latest eBook, “Driving High-End Retail With AI,”…
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Real-Time Adherence: Keeping Contact Center Agents on Track
Maintaining high adherence scores can be challenging for even highly-sophisticated contact centers. There’s…
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Introducing Coaching Plans and Scorecards
Coaching and quality assurance (QA) programs are often top priorities for contact centers…
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How Gamification Can Keep Your Contact Center Agents...
Gamification is the secret to some of the most successful contact centers. It…
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3 Effective Strategies For Reducing Contact Center Turnover
Being a contact center agent is arguably more demanding than ever. While traditional…
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Cresta’s Commitment to Security with GitHub
The contact center is the front door of today’s businesses. Whether it’s buying…
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What Comes Next? Taking Contact Center QA from...
Quality assurance (QA) is a key part of contact center performance management. Traditionally,…
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Series C Announcement: The Contact Center is the...
Real-Time Intelligence for the Contact Center Delivers Better Customer Experience Today we announced our…
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Cresta’s Commitment to HIPAA
Cresta furthers its commitment to security and privacy through the support for HIPAA…
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How to Clone Your Best Agents (Ethically)
Remember Dolly? Dolly the sheep? Born July 5, 1996, Dolly was the first…
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Why Transcription is Vital to Contact Center AI
Why Transcription is Vital to Contact Center AI Any fool can know. The…
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Holiday Inn Club Vacations: Driving Customer Obsession with...
“The real-time coaching has been a game changer… Having the new technology has…
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Reducing Ramp Time & Agent Attrition in Contact...
How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity,…
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Cresta Insights Report: Reducing Ramp Time & Agent...
How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity,…
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Why You Need Agent Assist for Your Contact...
Agent Assist as a Service for Contact Centers Real-Time Coaching Is Just the…
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How Cresta Understands Conversations
Artificial intelligence (AI) has become a critical component of the modern contact center….
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5 Takeaways from CCW Vegas 2021
Cresta recently attended Customer Contact Week’s (CCW) annual conference in Las Vegas. After…
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Driving Better CX to Celebrate Life’s Big and...
“Cresta was a real game changer for us and very differentiated to anything…
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3 Future-Forward Contact Center Performance Management Tips
Employee churn isn’t new — but today’s businesses are experiencing never-before-seen attrition levels….
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CX Employee Experience: How to Help Agents Love...
In contact centers, we’ve heard time and time again: the bedrock of customer…
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Contact Center Employee Churn: How to Stop the...
Employee churn isn’t new — but today’s businesses are experiencing never-before-seen attrition levels….
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